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Wednesday, July 2, 2008

The bobonikels chronicles

If there is book called The Narnia Chronicles, I would like to certainly write about the bobonikels chronicles. I’m sure your wondering what is the meaning of bobonikels. Bobo is a tagalong word which translates in English dumb (from Encarta dictionary it means regarded as having or showing a low level of intelligence). Kels well, I just want to add it to the word to have a new twist. Hahaha. Well being an SME (subject matter expert) at work is very challenging my job description goes a long list of slashes, like we don’t really know if we are an AVP/ trainer/ QA/CSAT. Most of the time all eyes are on us be it VP/ AVP’S/ AGENTS. So the pressure is really on us. The bobonikels chronicles are stories of agents who have some situations that will make you laugh and cry. I for one, these agents make me feel irritated. You will have mix feelings of pity and anger. It would make you think how come they have the nerve to apply in a call center. I’m not saying that i'm all good, sometimes when i’m talking to a customer if I’m not concentrating I must admit that I’m lost for words but not as stupid. Here are scenarios that I find so funny that I want to practice my gymnastics skills and I want to literally hang myself upside down.

SCENE 1

Agent 1: Mommy A can I ask you a question?

Mommy A: yeah sure, what?

Agent 1: uhhh when do I need to ask the customer “how are you?” is it after I verify the Pin or after?

TOINKKKSSSS, hello isn’t this just a common sense on when to ask someone like how are you? Or how was your day? Hello spontaneity??

SCENE 2

Agent 2 talking to the customer: you paided $ 20.00

Ahhhhm even my ms word is telling me that this is incorrect!?

SCENE 3

Agent 3 talking to one of the SME’s asking on how to close the box of the headset… hello….another common sense!!!

SCENE 4

Agent 4 explaining the bill to the customer: Mr. Smith your account is past dued!!!

Tell me if it made you laugh…

I know I' m such a devil. My kamalditahan is showing.

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